Automated processing of service requests using structured messaging protocols
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United States of America Patent
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Apr 15, 2014
Grant Date -
Jan 19, 2006
app pub date -
May 17, 2005
filing date -
Jun 12, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
A method for processing an incoming message in substantially real-time is provided. The method may include receiving the incoming message in response to a condition associated with a client device. The incoming message may be processed using a message handler and an approved rule. The approved rule may be operatively associated with an approved message structure that is compatible with a backend system. The processed message may be provided to the backend system in the approved message structure. The method may also include sending a reply message to a destination.
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