Systems and methods for endpoint recording using a media application server
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United States of America Patent
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May 20, 2014
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N/A
app pub date -
Apr 28, 2010
filing date -
Mar 31, 2006
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Abstract
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming communication from a first communication device; routing the incoming communication to a second communication device in a call center; transmitting media communications associated with the incoming media communication between the first communication device and the second communication device through a media application server; duplicating the media communications via the media application server; transmitting the duplicated media communications via the media application server; and recording the duplicated media communications.
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