Methods and apparatus for partially updating a web page using an embedded iFrame
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United States of America Patent
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May 20, 2014
Issued Date -
N/A
app pub date -
Sep 5, 2012
filing date -
Feb 2, 2012
priority date (Note) -
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Abstract
Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application.
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