Date and time dimensions for contact center reporting in arbitrary international time zones

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United States of America Patent

PATENT NO 8737173
APP PUB NO 20070201311A1
SERIAL NO

11361747

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Abstract

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In one embodiment, a computer readable medium is provided that includes a date time zone dimension table comprising a date key and a time zone key, the date key identifying a selected point in time relative to a selected temporal origin and the time zone key identifying one of a plurality of possible time zones, and at least one attribute, the at least one attribute describing time information for a selected date and time zone key pair.

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Patent Owner(s)

  • AVAYA INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Olson, Jeffrey James Boulder, US 5 126

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