Systems and methods for providing voice/data communication systems and voice/data communications
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United States of America Patent
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May 27, 2014
Issued Date -
N/A
app pub date -
Oct 30, 2006
filing date -
Oct 6, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
System and method for selling, configuring, installing, reconfiguring and servicing integrated voice/data communications systems are disclosed. An Internet/web based portal is provided to enable a high level of data to be easily collected. The portal guides the customer or sales persons in the collection of user requirements data indicative of the particular customer's hardware, telephony and network service requirements. Test of the data is performed, ensuring that all required data has been entered. The user requirements data is translated into configuration data in order to configure the system in a manner to satisfy the user requirements data. Configuration data resulting from a user requirements data entry and translation process is coupled with a hardware manufacturing process to produce an integrated system configured for the particular customer. A centralized intelligence ensures that the installed system will work correctly and in accordance with the requirements of the particular customer, to facilitate equipment upgrades and the provision of WAN or other network services to the customer.
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