Methods, systems, and products for routing communications to contact centers

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8767943
APP PUB NO 20100074430A1
SERIAL NO

12617753

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Methods, systems, and products are disclosed for routing communications to contact centers. When an incoming communication is detected, calling party identification information is associated to a communications profile. When a called party has multiple communications devices, then a location is received for each of the called party's multiple communications devices. The incoming communication is then routed based on the location of the called party's multiple communications devices.

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First Claim

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Patent Owner(s)

  • AT&T INTELLECTUAL PROPERTY I, L.P.;BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (NOW AT&T INTELLECTUAL PROPERTY I, L.P.)

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Turcan, Diane Brown Smyrna, US 21 705
Wellons, David L Marietta, US 21 705

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