Simultaneous visual and telephonic access to interactive information delivery

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United States of America Patent

PATENT NO 8775635
SERIAL NO

13021032

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Abstract

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A method and system for providing a visual interactive voice response session are provided. A visual interactive voice response server determines whether a session identifier database includes a session identifier that is associated with a first device. The visual interactive voice response server initiates the visual interactive voice response session with the first device when the session identifier database includes the session identifier that is associated with the first device. The session identifier that is associated with the first device is removed from the session identifier database when the visual interactive voice response session is terminated.

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Patent Owner(s)

  • AT&T INTELLECTUAL PROPERTY I, L.P.;BELLSOUTH INTELLECTUAL PROPERTY CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Caldwell, Hamish M Decatur, US 5 194
Koch, Robert A Norcross, US 149 6101

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