Systems and methods of interactive voice response speed control

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United States of America Patent

PATENT NO 8781082
SERIAL NO

12244066

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A user may accelerate or decelerate the speed of playback of a recorded message provided by an interactive voice response (IVR) system at any time during the course of listening to the recorded message. The user may provide speed control instructions using predetermined keys or buttons on a communications device to modify the speed of the recorded message playback. Alternatively or additionally, the user may speak words to adjust the speed that a recorded message is being played to them. A speed control instruction may cause some or all of the recorded message to be repeated.

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Patent Owner(s)

  • UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Wilson, Steven Richard San Antonio, US 2 5

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