Handling consolidated tickets

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8781865
APP PUB NO 20140039958A1
SERIAL NO

13570977

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Importance

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Abstract

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Handling problem tickets in a computing environment, in one aspect, may comprise identifying a plurality of tickets generated in the computing environment that are candidates for consolidation. The identifying may be done based on whether the tickets have the same or similar root cause, whether they are generated from virtual machines having same configuration, and/or one or more other criteria. The tickets which are candidates for consolidation may be grouped into a bundled group, and marked as bundled. Resolving a ticket from the bundled group may potentially resolves all tickets from the bundled group.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bivens, John A Ossining, US 80 928
Salapura, Valentina Chappaqua, US 570 7597

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