Systems and methods for a provider initialized real-time chat based on detection of a pattern
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United States of America Patent
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Jul 22, 2014
Grant Date -
N/A
app pub date -
Jun 7, 2007
filing date -
Jun 7, 2007
priority date (Note) -
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Abstract
In one example, a method provides at least one service to a web-enabled user by detecting a stalled web session related to the user accessing the at least one service and providing a stall alert to a computer telephony interface, the stall alert based on the stalled web session. In response to the stall alert, the method includes using a computer telephony interface to automatically query availability of an agent. If the query determines an agent is available, the method includes automatically communicating instructions from a real-time chat module in communication with the computer telephony interface to a computing device operated by the user, the instructions to initialize a real-time chat application executed on the computing device. The method includes providing the agent with outbound call specifications related to the user and disabling the stall alert when the stalled web session is no longer detected.
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