System and method for automatically transcribing voicemail
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United States of America Patent
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Jul 29, 2014
Grant Date -
Sep 27, 2012
app pub date -
Jun 11, 2012
filing date -
Dec 4, 2008
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.
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