Method of distributed aggregation in a call center
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United States of America Patent
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Jul 29, 2014
Grant Date -
Mar 13, 2014
app pub date -
Sep 7, 2012
filing date -
Sep 7, 2012
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Abstract
A method for partitioning a call center having N agents associated with M agent groups, for computation by a plurality of computational nodes, has steps for (a) assigning each agent as a vertex in a hypergraph; (b) assigning each agent group as a hyper-edge in the hypergraph; and (c) applying a hypergraph partitioning algorithm to partition the agents and groups relative to the nodes with the hypergraph cost function awarding equal load distribution to nodes and minimizing inter-node traffic.
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