Real time automatic caller speech profiling
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Sep 2, 2014
Grant Date -
Mar 6, 2014
app pub date -
Oct 18, 2013
filing date -
Nov 10, 2009
priority date (Note) -
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status (Latency Note)
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Abstract
A computer-implemented method, system, and/or computer program product recognizes a voice input received by an interactive voice recognition system. An unintelligible voice input, which is unintelligible due to background noise at the caller's location, is received from a caller. Upon determining that the unintelligible voice input does not match any entry from a lexicon of known voice inputs, the unintelligible voice input is stored in a no-match-based user profiles database, and the caller is prompted to transmit a non-verbal electronic input to clarify the unintelligible voice input. This non-verbal electronic input is used to match the unintelligible voice input with a specific known voice input from the lexicon of known voice inputs, which is updated with the unintelligible voice input. The updated lexicon is subsequently used in future phone calls from the user to match the unintelligible voice input to the user-requested activity for the caller.
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