Graphical interactive visual response system and method

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United States of America Patent

PATENT NO 8825762
SERIAL NO

13205942

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Abstract

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A graphical interactive visual response system and method is provided in which a graphical user interface provides such interactivity and visual response. A user can initiate contact with a representative using an application residing on a personal device, such as a mobile telephone or computer. The application (graphical interface) allows the user to interactively select options on a displayed menu, arrive at the appropriate service and initiate a connection with the representative. The connection is established when the user and representative are available, thereby avoiding hold and wait times typically associated with conventional interactive voice response system.

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Patent Owner(s)

  • AT&T INTELLECTUAL PROPERTY I, L.P.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bi, Haifeng San Antonio, US 53 805
Bi, Xiaolian San Antonio, US 26 402

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