System and method for optimizing call flows of a spoken dialog system

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United States of America Patent

PATENT NO 8831208
APP PUB NO 20130077767A1
SERIAL NO

13242695

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Abstract

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A dialog manager for a spoken dialog system. A decision module selects a path from a plurality of alternative paths for a given call, wherein each path implements one of a plurality of strategies for a call flow. A weighting module weights the path selection decision and is connected to a probability estimator for estimating the probability value that a given one of the plurality of paths is the best-performing path.

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Patent Owner(s)

  • VERINT AMERICAS INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bloom, Jonathan Maplewood, US 21 107
Li, Grace New York, US 14 51
Liscombe, Jackson Brooklyn, US 10 177
Pieraccini, Roberto New York, US 26 1935
Suendermann, David New York, US 5 105

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