Synchronization of communication connection state with communication user interface
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United States of America Patent
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Sep 16, 2014
Grant Date -
Aug 30, 2007
app pub date -
Jun 10, 2003
filing date -
Mar 31, 2001
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method, system, computer system and computer program product determine that a communication connection has switched between an active state and an inactive state and cause a user interface for communicating via the connection to be updated asynchronously to correspond to the current state. For example, the user interface can indicate that the connection is active or inactive and allow or disallow initiation of communication via the connection accordingly. For example, consider a call center agent using a computer system as the user interface to the telephone channel, but the user does not click a “hang up” button when the caller hangs up the telephone. The disconnection of the telephone is determined and the user interface is asynchronously updated, thereby allowing the agent to make another call. In one embodiment, a communication server determines the change in state and causes a web browser user interface to be updated asynchronously.
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