Managing and controlling administrator access to managed computer systems
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United States of America Patent
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Sep 16, 2014
Issued Date -
N/A
app pub date -
Sep 27, 2012
filing date -
Sep 27, 2012
priority date (Note) -
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Abstract
A method and computer program product for managing and controlling access of an administrator to a managed computer system. At least one computer program on an access system of the managed computer system receives from the administrator a request for access to the managed computer system and requests a managing computer system to search open tickets for service management. In response to that the open tickets are not found, the at least one computer program redirects the administrator to log onto the managing computer system to obtain a new open ticket for the access. In response to that the open tickets are found, the at least one computer program requests the administrator to choose at least one ticket from the open tickets and grants the administrator the access to the managed computer system in response to determining that the at least one ticket is valid.
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