System and method for synchronized co-browsing by users in different web sessions
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United States of America Patent
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Sep 30, 2014
Grant Date -
Jun 25, 2009
app pub date -
Dec 20, 2007
filing date -
Dec 20, 2007
priority date (Note) -
In Force
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Abstract
A system and method for enabling co-browsing between two or more users accessing a website in separate sessions. Each of the users operates a web browser instance to browse the website. The website comprises one or more web pages, at least a portion of which includes embedded software code or script. A collaboration manager, established after the users consent to co-browsing, associates the sessions of the users. As the users navigate to new web addresses in the website or enter data into their browser instances, the software code or script embedded within the web pages rendered in the browser instances causes each user's browser to communicate changes in the web addresses or data to the collaboration manager. The collaboration manager receives the communicated changes and provides them to other co-browsing users. Synchronization of cursors, scroll-bar positions and other browser events is also supported.
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