Methods and apparatus for interactive specification of context-sensitive service level agreements; for provisioning of resources required during service delivery events regulated by service level agreements; and for monitoring compliance with service level agreements during service delivery events

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United States of America Patent

PATENT NO 8856023
SERIAL NO

12583120

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Abstract

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In a first aspect of the present invention, methods and apparatus implement graphical user interfaces for interactively specifying service level agreements used to regulate delivery of services to, for example, computer systems. An interactive graphical user interface allows a user to see the effects of varying values of service delivery variables on the level of service achievable in a particular service delivery context. In a second aspect, methods and apparatus of the present invention provision resources required for service delivery. In the second aspect, the methods and apparatus of the present invention select a service delivery model dependent on context. The selected service delivery model is used to provision resources that will be required during service delivery. In a third aspect, methods and apparatus of the present invention monitor compliance with a service level agreement during a service delivery event. In instances where a given service delivery does not comply with service level attributes specified in a controlling service level agreement, the methods and apparatus of the present invention take corrective action.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bantz, David F Portland, US 68 2640
Chefalas, Thomas E Somers, US 103 2282
Gayek, Peter W Chapel Hill, US 6 307
Huber, Walter C Baden, AT 4 32
Jalan, Srikant Cortlandt Manor, US 9 94
Lehrner, Patrik Neufeld an der Leitha, AT 4 32
Mastrianni, Steven J Unionville, US 90 2668
Porak, Marco Vienna, AT 4 32

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