Methods and apparatus for providing software bug-fix notifications for networked computing systems

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United States of America Patent

PATENT NO 8875120
SERIAL NO

13563471

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Abstract

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A customer initiates a customer support request indicating that a bug exists in an particular application. An internal bug-fix tracking system includes a case status server that receives a notification event indicating that the bug has been fixed in an updated software release. The associated customer support request is then updated to reflect the bug fix, triggering a notification e-mail that is automatically and directly sent to the customer.

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Patent Owner(s)

  • SALESFORCE.COM, INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Brainard, Ryan San Francisco, US 4 70
Venkatesan, Bhadri Narayanan Foster City, US 2 39

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