Contextual exception management in multi-tenant systems
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United States of America Patent
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Nov 4, 2014
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app pub date -
Feb 14, 2012
filing date -
Aug 1, 2011
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Abstract
Methods and systems are provided for assigning exceptions in a multi-tenant system providing instances of a virtual application over a network to multiple tenants. One exemplary method of assigning an exception record corresponding to an anomalous condition identified by an instance of the virtual application involves obtaining context information associated with the anomalous condition from the instance of the virtual application and automatically assigning the exception record to a development entity based at least in part on the context information.
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