Mid-call detection and resolution of feature interactions

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United States of America Patent

PATENT NO 8917844
SERIAL NO

12392445

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Abstract

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Techniques for detecting and resolving feature interactions during calls are disclosed. In particular, a finite-state machine and a corresponding method detect when a feature that is invoked during a call would interact with another previously-activated feature, and ensure that both features are not active simultaneously. Three different techniques for resolution are disclosed: in one technique, activation of the latter feature is always refused; in a second technique, the former feature is always deactivated and the latter feature is then activated; and in a third technique, one of the two features is selected to be the active feature—perhaps based on priorities assigned to the features—and the features are activated and/or deactivated accordingly.

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Patent Owner(s)

  • AVAYA INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Buford, John Princeton, US 34 573
Dhara, Krishna Kishore Dayton, US 34 760
Kolberg, Mario Glasgow, GB 5 101
Krishnaswamy, Venkatesh Holmdel, US 76 1660
Wu, Xiaotao Metuchen, US 38 656

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