Technique for effectively providing personalized communications and information assistance services
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United States of America Patent
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Jan 20, 2015
Grant Date -
May 31, 2007
app pub date -
Sep 21, 2006
filing date -
May 25, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services may include, e.g., private directory and calendar data synchronization, identity pre-validation, etc. To personalize the services, at least one profile record associated with the user which may specify, among others, the devices used by the user to communicate with the information/call center, and preferred information/call center to which an information assistance call is routed. Accordingly, services and service features provided to the user may be tailored for use with the specified devices. Security measures may also be instituted in the profile record to restrict use of certain services and service features.
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