Voice response apparatus and method of providing automated voice responses with silent prompting
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United States of America Patent
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Feb 24, 2015
Grant Date -
Nov 7, 2013
app pub date -
Jul 1, 2013
filing date -
May 11, 1999
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative processing or interrupt current processing. If appropriate alternative or interrupt commands are not received during the delay period, then processing continues as provided in accordance with the previously played message. The duration of this silent prompt delay is carefully selected to provide sufficient response time for the caller to request alternative processing, while avoiding a perceptible or objectionable delay to the average caller not requiring alternative processing.
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