Importance

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Abstract

A method and system for integrating compliance and contact management between an origin and destination. An integrated control system can receive or initiate a request for a first communication contact type (e.g. phone call) between an origin and destination, the request including a first destination identifier (e.g. phone number). Depending on applicable mediation rules and lists of prohibited and exempted destination identifiers for the first communication contact type, the connection is either prohibited or allowed. If the first communication contact type is prohibited, a request for an alternate communication type (e-mail, mail, or facsimile) is sent to the same destination based on alternate destination identifiers. The integrated control system will either prohibit or allow the requested alternate communication contact based on one or more applicable mediation rules and lists of prohibited and exempted destination identifiers for each alternate communication contact type. A destination may then “opt-in” to other communication types, including the first communication type, and all mediation rules and lists for each destination identifier associated with the destination can be updated appropriately.

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First Claim