Universal support for multiple external messaging systems

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United States of America Patent

PATENT NO 8965980
SERIAL NO

10400833

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Abstract

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A method, system, computer system, computer program product and application programming interface to support the use of multiple external messaging systems from within an application program and to track activities performed using any of the multiple external messaging systems. The application program allows a preferred messaging system to prepare, send, and receive messages from within the application program to be specified for each user of the application program. Multiple external messaging systems are available to be configured as the preferred or default messaging system for a given user. Activities performed using any of the external messaging systems can be tracked in a comprehensive collection of data about activity performed via the application program.

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Patent Owner(s)

  • SIEBEL SYSTEMS, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kumar, Sanjeev San Mateo, US 238 4612
Pak, Wai H Hercules, US 9 2201
Tong, Zhanye Foster City, US 3 44
Wu, Yu Jen San Mateo, US 5 26

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