Intelligent presence management in a communication routing system

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United States of America Patent

PATENT NO 8976952
APP PUB NO 20110306298A1
SERIAL NO

13213020

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Abstract

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Systems and methods for intelligent presence management in a communication routing system are provided. In exemplary embodiments, an inbound communication may be received for a user. The user's presence status is determined and a profile associated with the user is reviewed. Based on rules contained within the profile, appropriate instructions may be generated for routing the inbound communication in accordance with some embodiments. In other embodiments, instructions may be generated to log the user in or out with the communication routing system.

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Patent Owner(s)

  • FONALITY, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Lyman, Christopher M Los Angeles, US 22 860

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