System and method for tracking web interactions with real time analytics
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United States of America Patent
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Mar 10, 2015
Grant Date -
May 30, 2013
app pub date -
Nov 28, 2011
filing date -
Nov 28, 2011
priority date (Note) -
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Abstract
A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.
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