Outgoing call classification and disposition

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United States of America Patent

PATENT NO 8983051
SERIAL NO

11732629

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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An automated intelligent component (the Personal Virtual Assistant or PVA) is located between a caller and a callee. A caller calls the PVA and directs the PVA to make one or more calls to one or more call recipients. Based on the information obtained from a voice or text dialog with the caller and a combination of other available informational sources, the disposition of an outgoing call is determined and acted upon by PVA. During the call the PVA remains available to take further actions at the request of the call participants.

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Patent Owner(s)

  • MICROSOFT TECHNOLOGY LICENSING, LLC

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barton, William F Harvard, US 11 718
Galanes, Francisco M Wellesley, US 13 1138
Ramakrishna, Anand Redmond, US 16 1900
Ranjan, Vishwa Seattle, US 4 351
Saraf, Tal Seattle, US 46 4002

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