System and method to connect a call

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United States of America Patent

PATENT NO 9001992
SERIAL NO

13973227

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Disclosed are systems and methods to connect a call. The systems and methods provide techniques to receive a call from a caller and determine a calf path for the call. The call path is used to connect the caller to a call path destination. The call path destination may vary depending on factors in addition to the call path, such as, for example, a classification of the caller and a classification of the representative to whom the caller is to be connected.

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Patent Owner(s)

  • UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Condreay, V Adele San Antonio, US 2 7
Grigsby, Bill Fair Oaks Ranch, US 2 7
New, Jason San Antonio, US 2 7

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