Apparatus and method for providing set top box assistance
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United States of America Patent
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Apr 14, 2015
Grant Date -
Mar 5, 2009
app pub date -
Aug 31, 2007
filing date -
Aug 31, 2007
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to monitor for a tutorial request from a set top box coupled to a monitor display where the tutorial request is associated with use of the set top box, determine a tutorial type based on the tutorial request, and establish real time communication using a first webcam coupled to the set top box and a second webcam coupled to a communication device at a support center when the tutorial type is a video conference. Other embodiments are disclosed.
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