Systems and methods for state information exchange

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United States of America Patent

PATENT NO 9014365
SERIAL NO

11759139

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Abstract

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Apparatus and method for sharing state information using a web-enabled system and a phone service system are disclosed. In some embodiments, a presence module is used to identify a currently accessed web page to an agent during an on-line session. In some embodiments, documents are delivered to a user through a web browser concurrent with an audio message delivered by phone. Concurrent delivery of documents configured to accept an electronic signature is disclosed.

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Patent Owner(s)

  • UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Castiglione, Anthony G San Antonio, US 14 161

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