Method and system for intelligent routing
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United States of America Patent
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Apr 28, 2015
Grant Date -
Mar 27, 2014
app pub date -
Nov 25, 2013
filing date -
Mar 16, 2005
priority date (Note) -
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Abstract
Embodiments of the present invention provide methods and systems for intelligent routing. An intelligent routing processing module sets at least one intelligent routing trigger condition and at least one corresponding intelligent routing policy in advance, and an incoming call or message is processed according to intelligent routing contact manners in the intelligent routing policy. The intelligent routing trigger condition includes relevant information of the incoming call or message and the intelligent routing policy may include more than one intelligent routing contact manner. The embodiments of the present invention may provide more intelligent routing contact manners and intelligent routing policies for communication routing technology and may make full use of subscriber presence information.
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