Automated assistance for customer care chats

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United States of America Patent

PATENT NO 9083561
SERIAL NO

12899042

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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An apparatus provides automated assistance to an agent. The apparatus includes a receiver that receives a client communication from a client terminal via a network. A processor processes the client communication and determines a plurality of agent statements based on the client communication. The plurality of agent statements is displayed on a display. An input receives an agent communication from the agent. The agent communication is selected from a custom statement input by the agent and one of the plurality of agent statements selected by the agent. A transmitter transmits the agent communication to the client terminal via the network.

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First Claim

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Patent Owner(s)

  • 24/7 CUSTOMER, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Beattie, James Bergenfield, US 13 2674
Cooke, Charles Elmwood Park, US 9 99
Griesmer, Stephen Westfield, US 19 65
Hossain, Monowar Middletown, US 31 593
Lewis, Steven Middletown, US 70 596
Rudman, Benjamin Monsey, US 4 36

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