Method and apparatus for provisioning contact handling resources in a contact center

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United States of America Patent

PATENT NO 9088659
APP PUB NO 20090129581A1
SERIAL NO

12258618

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Abstract

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A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.

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Patent Owner(s)

  • ASPECT SOFTWARE, INC.;WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kambli, Rajiv Cupertino, US 4 30
Miller, Jim Lombard, US 6 88
Pandurangan, Krishnakumar San Jose, US 3 68
Saravanan, Senthilvel San Jose, US 9 56

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