Audio recording apparatus, audio recording method and audio recording program
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United States of America Patent
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Aug 11, 2015
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N/A
app pub date -
Jun 10, 2014
filing date -
Aug 17, 2012
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Abstract
An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected.
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