Method and system for processing parallel context dependent speech recognition results from a single utterance utilizing a context database
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United States of America Patent
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Aug 25, 2015
Grant Date -
Jun 30, 2011
app pub date -
Dec 30, 2010
filing date -
Dec 31, 2009
priority date (Note) -
In Force
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Abstract
A method of and system for accurately determining a caller response by processing speech-recognition results and returning that result to a directed-dialog application for further interaction with the caller. Multiple speech-recognition engines are provided that process the caller response in parallel. Returned speech-recognition results comprising confidence-score values and word-score values from each of the speech-recognition engines may be modified based on context information provided by the directed-dialog application and grammars associated with each speech-recognition engine. A context database is used to further reduce or add weight to confidence-score values and word-score values, remove phrases and/or words, and add phrases and/or words to the speech-recognition engine results. In situations where a predefined threshold-confidence-score value is not exceeded, a new dynamic grammar may be created. A set of n-best hypotheses of what the caller uttered is returned to the directed-dialog application.
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Patent Owner(s)
| Patent Owner | Address | |
|---|---|---|
| VOLT DELTA RESOURCES LLC | 560 LEXINGTON AVENUE 15TH FLOOR NEW YORK NY 10022 |
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Inventor(s)
| Inventor Name | Address | # of filed Patents | Total Citations |
|---|---|---|---|
| Bielby, Gregory J | Pointe-Claire, CA | 6 | 751 |
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