Method and system for processing parallel context dependent speech recognition results from a single utterance utilizing a context database

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United States of America Patent

PATENT NO 9117453
APP PUB NO 20110161077A1
SERIAL NO

12982146

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Abstract

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A method of and system for accurately determining a caller response by processing speech-recognition results and returning that result to a directed-dialog application for further interaction with the caller. Multiple speech-recognition engines are provided that process the caller response in parallel. Returned speech-recognition results comprising confidence-score values and word-score values from each of the speech-recognition engines may be modified based on context information provided by the directed-dialog application and grammars associated with each speech-recognition engine. A context database is used to further reduce or add weight to confidence-score values and word-score values, remove phrases and/or words, and add phrases and/or words to the speech-recognition engine results. In situations where a predefined threshold-confidence-score value is not exceeded, a new dynamic grammar may be created. A set of n-best hypotheses of what the caller uttered is returned to the directed-dialog application.

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Patent Owner(s)

Patent OwnerAddress
VOLT DELTA RESOURCES LLC560 LEXINGTON AVENUE 15TH FLOOR NEW YORK NY 10022

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bielby, Gregory J Pointe-Claire, CA 6 751

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