Systems and methods of serial media communication in contact handling systems

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9137365
APP PUB NO 20130129074A1
SERIAL NO

13345517

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Abstract

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Methods and apparatus for improving a contact with a customer in a contact handling system are disclosed. The method can include receiving communication from the customer via the first media. The method can include transitioning serially from a first media to a second media. The method can include abandoning the first media during the transition. The method can include receiving communication from the customer via the second media at the contact handling system.

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Patent Owner(s)

Patent OwnerAddress
INCONTACT INC75 WEST TOWNE RIDGE PARKWAY TOWER 1 SANDY UT 84070

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kelly, Shane Michael Lehi, US 4 25
Peterson, David O Lehi, US 4 50

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