Mobile device remote control session activity pattern recognition

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9141509
APP PUB NO 20130262935A1
SERIAL NO

13841877

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddress
OMNISSA LLC3421 HILLVIEW AVE PALO ALTO CA 94304

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Charles, Calvin Piscataway, US 13 314
Kutchuk, Artun La Jolla, US 12 268
Palanichamy, Ranjithkumar Piscataway, US 6 82

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
11.5 Year Payment $7400.00 $3700.00 $1850.00 Mar 22, 2027
Fee Large entity fee small entity fee micro entity fee
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00