Systems and methods for correlating computing problems referenced in social-network communications with events potentially responsible for the same

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9148353
SERIAL NO

12770171

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A computer-implemented method for correlating computing problems referenced in social-network communications with events potentially responsible for the same may include: 1) providing a social-network feedback mechanism that enables users to express frustration with computing problems in real time via a social-network service, 2) detecting at least one user communication generated via the social-network feedback mechanism that references at least one computing problem experienced by a user, and then 3) correlating the computing problem referenced in the user communication with at least one event potentially responsible for the computing problem. Various other methods, systems, and computer-readable media are also disclosed.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

  • SYMANTEC CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bregman, Mark Los Gatos, US 2 33
Pasqua, Joseph Menlo Park, US 16 1321

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
11.5 Year Payment $7400.00 $3700.00 $1850.00 Mar 29, 2027
Fee Large entity fee small entity fee micro entity fee
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00