Method and system for informing customer service agent of details of user's interaction with voice-based knowledge retrieval system
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United States of America Patent
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Oct 13, 2015
Grant Date -
Nov 15, 2007
app pub date -
Apr 7, 2006
filing date -
Apr 7, 2006
priority date (Note) -
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Abstract
The present invention describes a method and system for informing a customer service agent of the details of a service user's interaction with a voice-based knowledge retrieval system. More particularly the invention is directed to a method of informing a customer service agent of details of a user's interaction with a voice retrieval system including the steps of providing a user of a voice retrieval system with a list of one or more information items, playing the one or more information items to the user in response to one or more user inputs, storing a transcript of the user's interaction with the one or more information items, transferring the user from the voice retrieval system to a customer service agent in response to the one or more user inputs; and providing the customer service agent with the transcript of the user's interaction with the one or more information items.
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