Scheduling and decision system
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United States of America Patent
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Oct 20, 2015
Grant Date -
Mar 26, 2009
app pub date -
Sep 23, 2008
filing date -
Dec 10, 2002
priority date (Note) -
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Abstract
The inventive subject matter herein is directed toward an improved scheduling and planning system in which a workflow scheduling system automatically detects a problematic workflow event. The system then selects a primary human contact and a secondary human contact from a hierarchical selection list and automatically attempts to notify the primary human contact by escalating through the primary human contact's contact methods. When the primary human contact fails to respond within a threshold of time, the system automatically attempts to notify the secondary human contact by escalating through the secondary human contact's contact methods.
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