Responding to a call with a prompt and routing the call to a phone selected in response to the prompt

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United States of America Patent

PATENT NO 9167097
APP PUB NO 20130308498A1
SERIAL NO

13944600

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Abstract

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A method and apparatus provide multiple telephone lines using a single directory number. A method and apparatus associate multiple directory numbers with multiple telephone lines. A broadband residential gateway (BRG) is a user interface to a broadband communication system providing packetized telephone service and other media services. The BRG can provide greeting and message features. A greeting may instruct a caller to select a name or extension which is associated with a party the caller is attempting to reach. Also, a message, played after the greeting, may further instruct the caller.

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Patent Owner(s)

Patent OwnerAddress
SHORETEL INC960 STEWART DRIVE SUNNYVALE CA 94085

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kung, Fen-Chung Bridgewater, US 46 4427
Russell, Jesse E Piscataway, US 38 3035
Sankalia, Anish Iselin, US 49 4093
Wang, Spencer C Parsippany, US 21 1343

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