Dynamically loadable contact center bookmarks in co-browsing environments

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United States of America Patent

PATENT NO 9177071
APP PUB NO 20120297318A1
SERIAL NO

13111053

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Abstract

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Methods and systems of co-browsing may provide for establishing a co-browsing session for a local peer device, generating a navigation window associated with the co-browsing session, and loading a set of bookmarks into the navigation window. The bookmarks may also be dynamically updated based on the browsing sequence as well as shared between participants in the co-browsing session.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Amrhein, Dustin K Cedar Park, US 27 134
Burckart, Erik J Releigh, US 130 1871
Ivory, Andrew J Wake Forest, US 81 914
Shook, Aaron K Raleigh, US 86 1483

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