Time-based sentiment analysis for product and service features

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United States of America Patent

PATENT NO 9177554
APP PUB NO 20140219571A1
SERIAL NO

13758560

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Abstract

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Provided are a method, computer program product and system for reporting time-based sentiment for a product. Text analysis is performed on at least one communication. At least one feature for the product is determined based on the text analysis. A sentiment value is generated for the at least one feature for the product. A date associated with the sentiment value is determined, and the sentiment value is reported for at least one feature over time.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bhatt, Dhruv A Indian Trail, US 47 475
McNeil, Kristin E Charlotte, US 91 617
Patel, Nitaben A Charlotte, US 33 314

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