Systems and methods for providing access to available agent

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9185221
SERIAL NO

14166101

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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The availability of one or more agents of an institution to communicate with a user may be determined and reported to the user. An application on a user computing device may provide an indication as to how many agents are currently available to speak with the user and/or a wait time until an agent becomes available. The user computing device may display a call icon that the user may select to place a call to an available agent. The user computing device may display a call icon that the user may select to receive a callback from an available agent. Call volume statistics may be provided to the user and may be used to determine when an agent is most likely unavailable and/or most likely available.

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First Claim

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Patent Owner(s)

  • UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Billman, Bradly J San Antonio, US 39 283

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Maintenance Fees

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11.5 Year Payment $7400.00 $3700.00 $1850.00 May 10, 2027
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