Method and apparatus to process an incoming message

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United States of America Patent

PATENT NO 9215194
APP PUB NO 20130301813A1
SERIAL NO

13942764

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

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Patent Owner(s)

  • CISCO TECHNOLOGY, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gatzke, Alan D Bainbridge Island, US 24 873
Jain, Mukul San Jose, US 122 3809
Patel, Labhesh San Francisco, US 160 5505
Shaffer, Shmuel Palo Alto, US 582 21435

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