System and method for enabling multi-modal communication
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United States of America Patent
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Dec 29, 2015
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app pub date -
Apr 17, 2015
filing date -
Apr 17, 2014
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Abstract
Systems and methods for a multi-tenant communication platform. At a multi-tenant communication platform, and responsive to authentication of a communication request provided by an external system, a routing address record of the communication platform is determined that matches a communication destination of the communication request. The matching routing address record associates the communication destination with a plurality of external communication providers. At least one communication provider associated with the matching routing address record is selected, and a request to establish communication with the communication destination is provided to each selected communication provider. The communication request specifies the communication destination and account information.
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