Methods and apparatus for collecting, analyzing, and presenting data in a communication network

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United States of America Patent

PATENT NO 9231837
APP PUB NO 20130148531A1
SERIAL NO

13762069

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Abstract

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Methods and apparatus for analyzing, collecting, and presenting data in a communication network are disclosed. An example method includes analyzing collected data to generate gateway metrics representative of a user experience of a user-initiated communication within a network, the network comprising network elements, the gateway metrics comprising at least one of a number of termination attempts for a DS0 channel, a number of rejected attempts for the DS0 channel, a number of terminations answered for the DS0 channel, a number of attempts for a hunt group, a number of rejected attempts for the hunt group, or a number of terminations answered for the hunt group; determining an average upper transaction time per customer based on the collected data; and presenting the gateway metrics in a plurality of tabular views corresponding to service area levels, the views presenting performance data representing the average upper transaction times of the service area levels.

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Patent Owner(s)

Patent OwnerAddress
AT&T INTELLECTUAL PROPERTY I L P675 W PEACHTREE STREET SUITE 4000 ATLANTA GA 30375

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Khan, Richard San Ramon, US 2 25
Martinez, Juan Carlos Danville, US 9 38
Moisan, Kevin James Castro Valley, US 5 48
Rele, Amit San Jose, US 5 56
Tisiker, Michael Westland, US 18 389

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