Recording invocation of communication sessions

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United States of America Patent

PATENT NO 9253316
SERIAL NO

12967031

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Abstract

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Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.

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Patent Owner(s)

  • VERINT AMERICAS INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Calahan, Marc Marietta, US 52 629
Dong, Thomas Z Marietta, US 39 569
Williams, Jamie Richard Fleet, GB 76 1044

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